Frequently Asked Questions
Where are my tickets?
Just prior to the show, you’ll also receive a text link to your tickets, including Apple Wallet tickets.
Any version of your tickets is valid for entry and can be scanned on your phone.
What’s your child policy?
For family programming, all ages are welcome. Please note that tickets must be purchased for all children, regardless of age, as required by the City of Houston Fire Code.
For all other programs, children ages 4 and older may attend unless otherwise specified. Some performances may not be appropriate for younger children.
How can I learn about accessibility?
Do I need to print my tickets?
There’s no need to print your digital tickets. They can be scanned on your phone.
When should I arrive?
We recommend arriving to park one hour before the performance.
When does the venue open?
Main doors to the venue open one hour before the performance unless otherwise specified. Seating inside the theater begins 30 minutes before showtime.
What if I’m late?
Late seating is at the discretion of the artist and may not be available.
If you arrive late, you could miss part or all of the performance.
If late seating is available, event staff will direct you to the next available seating opening. Late seating areas might differ from your ticketed seating area and there are no refunds.
Where do I park?
We recommend Theater District Parking Garage, Lyric Garage, and One Market Square Garage for events at Jones Hall or the Wortham Center.
For The Hobby Center, we recommend The Hobby Center parking garage.
Parking rates and availability are not guaranteed or controlled by Performing Arts Houston.
What dining options are available?
Concessions are available for purchase at the venue before the performance. Drinks purchased at lobby bars can be enjoyed during the show.
There are also many great options for dining and drinks nearby. Visit our Neighborhood Guide for more.
What are memberships?
Memberships offers benefits like priority access to newly added performances, ticket savings, free exchanges, donor benefits, and more.
- Ticket benefits are active the moment a membership is added to your cart.
- If you’re already a member, you’ll see benefits apply once you’re logged in.
- Benefits remain active for 1 year from date of purchase.
- Membership costs are tax deductible minus any fair market value.
- Membership costs support Performing Arts Houston Education & Community Programs.
Do you offer student tickets?
Can I exchange or donate my tickets?
Yes, if you can’t attend a performance please consider exchanging or donating your tickets.
How to exchange or donate your tickets:
- Contact the Box Office at least 48 hours before showtime, at 713-227-4772 (Monday-Friday, 9 am-5 pm) or email@example.com
- Members can exchange tickets within the same season without paying additional fees (for tickets of equal or lesser value).
- Non-members can exchange tickets within the same season. Exchange fees apply.
- Group tickets cannot be cancelled or exchanged.
- An acknowledgement will be mailed within 14 business days for the value of donated tickets.
All tickets are non-refundable.
Do you offer ticket credit?
Yes, you can exchange the value of your tickets into account credit that can be used later.
Ticket credit is easy to redeem online at any time, without having to call. If you have credit available on your account, you’ll see that amount at checkout before entering your credit card information.
Credits expire at the end of our fiscal year. Credits created in the 23/24 Season will expire on June 30, 2024. After the expiration date, unused credits will be considered donations.
What are your Health & Safety policies?
Health & Safety policies are at the discretion of the artist, venue, and presenter, and are subject to change.
Firearms and weapons of any kind are strictly prohibited at Performing Arts Houston performances.
A PROUD PARTNER OF HOUSTON CLEAN
Performing Arts Houston has joined a coalition of Houston business who are committed to Health & Safety. Learn more about Houston clean here.
What’s your policy on photos & video?
Photography or any kind of recording of a performance is strictly prohibited. Please note that audience members may be photographed or recorded for promotional use.
Are you a non-profit?
Performing Arts Houston connects audiences with exceptional artists through diverse performances and learning experiences. We welcome everyone to ignite and cultivate passion for the performing arts and explore the vast landscape of artistic expression, to discover new understanding about ourselves, create community, inspire dialogue, and enrich our world.
Please consider becoming a member or making a donation in any amount today. Your contribution helps us continue our mission, presenting acclaimed artists from around the world and at home, as well as critical Education & Community programs like New/Now: The Houston Artist Commissioning Project.