Frequently Asked Questions
Where can I find my e-tickets?
You can access your e-tickets at any time by logging into your account or searching your email for firstname.lastname@example.org.
Just prior to the show, you’ll also receive a text link to the Performing Arts Houston Visit App, including Apple Wallet tickets.
Any version of your tickets is valid for entry.
What’s your child policy?
For family programming, all ages are welcome. Please note that tickets must be purchased for all children, regardless of age, as required by the City of Houston Fire Code.
For all other programs, children ages 4 and older may attend unless otherwise specified. Some performances may not be appropriate for younger children.
How can I learn more about accessibility?
Accessible seating is available for purchase online.
For ADA information, please contact the Box Office at 713-227-4772 or email@example.com.
Do I need to print my tickets?
There’s no need to print your digital tickets. If you prefer to print them, that’s fine!
When should I arrive?
Please arrive to park at least one hour before the performance starts. Arriving early allows you time to park, enjoy concessions, and find your seat.
When does the venue open?
The main doors to the venue will open around one hour before the performance unless otherwise specified. Seating inside the theater opens about 30 minutes before start time.
Is there late seating?
Late seating is at the discretion of the artist and may not be available. If you arrive late, you may miss part or all of the performance.
Event staff will direct latecomers to the next available seating opportunity. Please note there are no refunds.
Where do I park?
We recommend Theater District Parking Garage, Lyric Garage, One Market Square for events at Jones Hall or the Wortham Center.
For The Hobby Center, we recommend The Hobby Center parking garage.
Parking rates and availability are not guaranteed or controlled by Performing Arts Houston.
For more , please visit our Parking & Venues page.
What food options are available?
Concessions are available for purchase in the venue lobby before performances. Drinks purchased at lobby bars can be enjoyed during the performance.
There are many great options for dining and drinks nearby. Please visit our Neighborhood Guide for more.
What are memberships?
Memberships are a loyalty rewards program that offers benefits like priority access to buy tickets to newly added performances, discounts, free exchanges, donor benefits, and more.
- Ticket benefits are activated the moment a membership is added to your cart.
- If you’re already a member, you’ll see benefits apply once you’re logged in.
- Benefits remain active for 1 year from date of purchase.
- Membership costs are tax deductible, minus any fair market value.
- Membership costs directly support Performing Arts Houston and its Education & Community Programs.
Want to learn more? Contact Helena Oliver, Development Manager, Individual Giving & Events, at 713-632-8117 or firstname.lastname@example.org.
Do you offer student tickets?
Yes! The arts are integral. We offer $15 Student Tickets to the select performances below. Just use promo code: STUDENT15 at checkout.
$15 Student Tickets Available for:
Cloud Gate Dance Theater of Taiwan (OCT 1, Price Level 4 only)
DIAVOLO (OCT 14-15, Price Level 4 only)
Mariachi Herencia de México (OCT 16, Price Level 4 only)
Tenebrae (NOV 13, Price Level 4 only)
Matthew Whitaker (NOV 18, Price Level 6 only)
New/Now: The Houston Artist Commissioning Project (FEB 24-25, Price Level 4 only)
Ragamala Dance Company (MAR 10, Price Level 4 only)
Our Planet Live in Concert (MAR 22, Price Level 4 only)
Vuyani Dance Theatre (APR 21, Price Level 6 only)
Metamorphosis: Third Coast Percussion (MAY 5, Price Level 5 only)
Student tickets are limited to the seating areas listed and availability is not guaranteed. Discounts cannot be applied to previous purchase or combined with any other offers. Some restrictions may apply.
Questions? Please contact the box office at 713-227-4772 or email@example.com.
Can I exchange or donate my tickets?
Yes, if you can’t attend a performance, please consider exchanging or donating your tickets.
How to exchange or donate your tickets:
- Contact the Box Office at least 48 hours before showtime, at 713-227-4772 (MON-FRI 9 am-5 pm) or firstname.lastname@example.org
- Members can exchange tickets within the same season without paying additional fees (for tickets of equal or lesser value).
- Non-members can exchange tickets within the same season. Exchange fees apply.
- Group tickets cannot be cancelled or exchanged.
- If donating, an acknowledge will be mailed within 14 business days.
All tickets are non-refundable.
Do you offer ticket credit?
Not sure what you’d like to exchange into? You can exchange the value of your tickets into credit to be used later.
How to Redeem Credit
Ticket credit is easy to use online at any time, without having to call. If you have credit available on your account, you’ll see that amount in checkout before entering your credit card information.
Credits expire at the end of our fiscal year for that season. Credits created in the 22/23 Season will expire on June 30, 2023. After the expiration date, unused credits will be considered donations.
Please contact the Box Office at email@example.com or 713-227-4772 (M-F, 9-5).
What are your Health & Safety policies?
Masks or proof of vaccination are not required for 22/23 Season performances.
Please note: Health & Safety policies are at the discretion of the artist, venue, and presenter, and are subject to change.
Firearms and weapons of any kind are strictly prohibited at Performing Arts Houston performances.
Contact us at 713.227.4772 or firstname.lastname@example.org
A PROUD PARTNER OF HOUSTON CLEAN
Performing Arts Houston has joined a coalition of Houston business who are committed to Health & Safety. Learn more about Houston clean here.
What’s your policy on photos & video?
Photography or any kind of recording of a performance is strictly prohibited. Please note that audience members may be photographed or recorded for promotional use.
Are you a non-profit?
For over 55 years, Performing Arts Houston has connected audiences with exceptional artists through diverse performances and learning experiences throughout Houston communities and schools. We welcome all to ignite and cultivate passion for the performing arts and explore the vast landscape of artistic expression, to discover new understanding about ourselves, create community, inspire dialogue, and enrich our world.
Please consider becoming a member or making a donation in any amount today. Your contribution helps us continue our mission, presenting acclaimed artists from around the world and at home, as well as critical Education & Community programs like New/Now: The Houston Artist Commissioning Project.